Delivery & Returns
The shipping costs are paid by the customer and they are automatically calculated during the ordering procedure.
Shipping within Greece is free.
International shipping is free for orders over 300 euros.
The Cash on Delivery service is not available.
AENALIA does not deliver to P.O. Boxes.
Please note that delivery outside of the EU may be subject to local import taxes and duties, which are your responsibility where they apply.
Extra charges may apply for remote locations.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Working days exclude Saturdays, Sundays and major public holidays. AENALIA shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control.
When the order has shipped, you will receive an e-mail specifying the tracking number and a direct link to monitor the status of your order. Orders are delivered between 9 am and 5 pm. Please make sure that someone will be available to receive and sign for your delivery. In case no one is available for the delivery, the courier will leave a message with a contact number you must call to arrange for your re-delivery. Undelivered orders will be returned to us after a period of one week. In this case, re-deliveries will be charged with additional shipping fees.
In case the delivery falls through due to the courier’s fault, we arrange a new delivery within 3 business days with no extra charge whatsoever.
All AENALIA products are provided to you in a special packaging that ensures that they will get to you absolutely secured and at excellent condition. If you have detected that your package is tainted or tampered with, AENALIA does not assume responsibility. Please contact us to arrange a replacement for your order.
2. Unjustifiable Withdrawals
You have the right to withdraw from the purchase contract, without having to announce the reason why you want to return the products, within fourteen (14) calendar days after the products have been delivered to you. This suggests that you will have to make your decision clear to AENALIA before the end of the 14th day as stated above. For you to actually withdraw from the purchase contract, the following requirements should be met: the product should be in its original, perfect condition, never used in any way, should come in its original packaging with no apparent damages or tears including all of its original components. Make sure you fill out the Unjustifiable Withdrawal Form you will find here and include it in your package. Your package must be accompanied by the original receipt or invoice of purchase.
You will be reimbursed with the full amount of your order including the delivery expenses. The money will be refunded in the same way as it was received buy us in the initial payment within 14 days from the day we received your return. If you choose to receive your refund in another way of that of the original charge, you will be responsible for any extra fees that may arise by that choice. The delivery expenses for your return is your responsibility and you are free to choose whichever delivery method is available to you. We reserve the right to dismiss the withdrawal if one or more of the above requirements are not met.
You can return any item within 14 days of receiving your original order. For us to accept the return, the product must be in its original condition (not worn), accompanied by the original invoice, receipt of purchase and in its original packaging. You can find the returns note here and include it in your package. Concerning the returns, you can refer to the following situations:
– Exchange (you eventually changed your mind)
In this case, after we receive back the product you bought in the first place in its original condition, you will be getting a discount coupon to use in your next order equal to the price of the item you returned. Any delivery charges that arise during this whole process is your responsibility.
– Wrong product
In this case, after we get back the product you mistakenly received in its original condition, we’ll send out the right one within 3 business days from the delivery without additional charge.
– Defective product
If you discover there is a flaw in your AENALIA piece of jewellery within 14 days from delivery, we will replace or repair it with no extra charge, unless this is impossible or requires unjustified expenses on our behalf. After receiving the defective product, we will send out a replacement within 3 working days from the delivery. If the specific product is out of stock, you will be getting an e-mail informing you about the date of the delivery.
Please note, where returns are free, this policy is limited to one exchange only.
The money will be refunded in the same way as it was received by us in the initial payment within 14 days from the day we received your return. If you choose to receive your refund in another way of that of the original charge, you will be responsible for any extra fees that may arise by that choice.
AENALIA reserves the right to dismiss the return if one or more of the above requirements are not met.